Walking Policies
Scheduling and Appointments
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Minimum Time Frame for Walkers
We require a minimum time frame of 2 hours to allow our walkers to arrive while accommodating all clients in the schedule. For clients who do not have a regular schedule of 4+ walks per week, a 3-hour time frame is required.
Minimum Walks Required
We require a minimum of 4 walks per week to maintain consistent care for your pet. Anything less will be subject to ad-hoc pricing, which includes an additional $5 per service.
Extra Fees for Additional Pets
For households with multiple pets, we charge an additional $10 per pet, per service. This ensures that all pets receive the attention and care they deserve.
Regular Scheduling
We require clients to schedule regular dog walks at least one week in advance. This ensures consistent and reliable service for your pet.
Cancellations
We require a minimum of 24 hours' notice for cancellations to allow us to adjust our schedule.
If notice is given less than 24 hours in advance, a cancellation fee of 50% of the walk cost will apply.
Same-day cancellations require full payment to fairly compensate our walkers for their time.
If notice is given less than 24 hours in advance, a cancellation fee of 50% of the walk cost will apply.
Same-day cancellations require full payment to fairly compensate our walkers for their time.
Last Minute Requests & Schedule Adjustments
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We accommodate last-minute walk requests when possible, with an additional fee of $10. Please note that these requests are subject to walker availability.
Emergency Cancellations
We understand that emergencies happen. Clients are allowed one emergency cancellation without penalty (e.g., medical issues, family emergencies) to maintain fairness and flexibility.
Payment Policies
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Payment Terms
We require payment within one week of service completion to ensure smooth operations. Multiple payment methods are accepted, including credit card, check and PayPal
Late Payments
Payments not received within 7 days will incur a late fee of 5-10% to encourage prompt payment and cover administrative costs.
Health and Safety Policies
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Vaccination Requirements
We require proof of up-to-date vaccinations for all dogs to ensure the health and safety of all pets and walkers in our care. Flea and tick prevention is also mandatory to maintain a healthy environment. - **Behavioral Assessments**
A behavior assessment is required for new clients to ensure your dog's suitability for walking. We reserve the right to refuse service to aggressive or unmanageable dogs to ensure the safety of all involved.
Scheduling & Invoices - Use of the 'timetopet' App -
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We use the 'timetopet' app and website (timetopet.com) to handle all scheduling and invoicing. Upon signing up with Mancha & Lola, you will receive an account with the app where you can request services and view all generated invoices. We ask that you make any changes through the timetopet.com website or timetopet phone app. You can also reach us via emailat manchaandlola@gmail.com during our office hours. We don’t accept any schedule adjustments or cancelations through any messenger chat, and need 12 work hours to cancel or approve the appointments received by the email.
Please allow at least 12 business hours to receive confirmation or a reply to any inquiry via email or through the 'timetopet' platform.
Holiday & Weekend Fees
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Weekend Services
All weekend services incur an additional $5 fee per service to accommodate our walkers' schedules.
Holiday Services
Holiday services will be priced based on the specific holiday. We assume that services will not be required on holidays, and appointments will be canceled unless we receive a request and email confirmation beforehand. We will send out emails for each federal holiday to confirm the cancellation of the appointment.